1. Veterinary physiotherapists are required to treat under veterinary referral in accordance with the Veterinary Surgeons Act 1966. Therefore, all clients that are currently under veterinary care or that are lame MUST have a referral/consent from their veterinarian before physio or hydro treatment. If your animal has not directly been referred to me by your veterinarian, I will need to contact your veterinarian to acquire a referral prior to your appointment. 

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2. Cancellations must be made at least 24 hours prior to the appointment to avoid charges. The client will be liable to pay 50% of the appointment price if a cancellation is made under 24 hours prior to your appointment, or if the appointment is a "no show".  

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3. Owners are requested not to feed their pet for 2 hours before attending any HYDROTHERAPY appointments and please ensure that the pet has emptied it's bowels before arriving. A fee of £75.00 will be made for pets that defecate in the Underwater Treadmill, as we have to close to clean it. We also advise owners not to feed their pet for approximately 2 hours after hydrotherapy sessions. ​

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4. PRIVACY POLICY - All of the client's details are strictly bound by client confidentiality law within the Veterinary Surgeons Act 1966 and the NAVP code of conduct. Anglian Vet Physio & Hydro also complies with the General Data Protection Regulation (GDPR).

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5. The right is reserved to refuse physiotherapy and/or hydrotherapy treatment if the animal requires veterinary treatment, or if the animal is considered a danger to the therapist.

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6. Card is the preferred payment method, but exact cash will be accepted. You will be required to pay at the appointment.

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7. If you are claiming for treatment from your insurance company, you must have referral from your veterinarian and approval from your insurance company prior to physiotherapy treatment. You will have to pay for appointments up front. 

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8. For equine clients, please ensure your horse is dry and fully brushed for their appointment. 

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9. For canine clients, please ensure your dog is as dry and clean as possible.

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By confirming your physiotherapy and/or hydrotherapy appointment you are agreeing to the terms and conditions stated above.

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